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Blog

Discounts Beyond the Sale

March 8, 2021 Thought Leadership, Blog, Customer Engagement

Can Discounts Change Consumer Behavior? After analyzing over 400 million checkouts, Bed Bath and Beyond announced last fall that it would be cutting back on its…

Fixing a Fragmented Customer Experience: Hospitality Edition

February 16, 2021 Thought Leadership, Blog, Customer Experience

An Inhospitable Landscape   We recently hosted a webinar with NCR, a global leader in banking and commerce solutions, that focused on creating Human Centered Experiences…

Quick Q&A with Andy O’Dell: Top 3 Trends for 2021

February 8, 2021 Thought Leadership, Blog

   Introducing the first in a short series of quick Q&A videos. First up, Clutch Chief Strategy Officer Andy O’Dell discussing what brands should be…

Customer Q&A: Look-alike Modeling with 2nd Spark

January 12, 2021 Blog, Customer Data

Look-alike models can be used to expand a brand’s target audience. These models analyze a small dataset of consumers and identify desirable characteristics. The model is…

Top Consumer Trends and Impacts for 2021

January 5, 2021 Thought Leadership, Blog

As you’ve read and probably experienced yourself, the big headline for 2021 consumer behavior is the shift to e-commerce. Most analysts agree that 2020 only accelerated…

A Big Question with Many Answers

December 14, 2020 Thought Leadership, Blog

Congratulations everyone, you’ve almost made it to the end of the year! As always, during the last few weeks of any year – but especially this…

4 Holiday Shopping Predictions for 2021 (and Recommendations for Brands)

December 3, 2020 Thought Leadership, Retail

The holiday shopping season is the most crucial time of the year for retailers. Your brand’s sales in the final quarter of the fiscal year can…

Five Growth Strategies for Cannabis Retailers

November 18, 2020 Blog, Customer Experience, Customer Retention

Swift and sweeping changes to customer behavior and business regulations have left many in the red. But in spite of the upset, cannabis retailers are on…

New Seasons’ Gift It Program Generates $30K for Local Organizations

November 12, 2020 Blog, Customer Engagement, Loyalty

Last month, we published an article about B Corporations. We sought to emphasize that those who bear the certification don’t do it for show; rather, these…

5 COVID-Proof Tactics to Drive Holiday Revenue

November 2, 2020 Thought Leadership, Customer Engagement, Customer Experience, Customer Retention

This year we’ve had to ask ourselves unprecedented questions like, What month is it?…Is my mask on upside down?…Did I wash those bananas already?…Where is Kelly…

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    Introducing: Clutch for ShopifyPlus

    September 6, 2022

    Spotlight: Client Loyalty Programs

    August 15, 2022

    Clutch X Microsoft

    July 27, 2022

    Human Centered Loyalty Infographic

    July 21, 2022

    Emotional Loyalty

    July 14, 2022

    How is Marketing Segmentation Used in Customer Retention?

    August 28, 2018

    4 Holiday Shopping Predictions for 2021 (and Recommendations for Brands)

    December 3, 2020

    Is Your Business Prepared to Adapt to Post COVID-19 Consumer Behavior?

    April 1, 2020

    Integrating Loyalty, Gift & eCommerce: Benefits and Best Practices

    September 11, 2018

    Clutch Ranks on Inc 5000 List of Fastest Growing Companies in America

    August 29, 2017
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