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Blog

Cybersecurity Awareness Month Q&A

October 26, 2020 Blog, Data Protection & Privacy

Did you know that October is Cybersecurity Awareness Month? Unlike National Donut Day or National Relaxation Day, the month-long event is actually recognized by the US…

How B Corps are Changing the Conversation

October 19, 2020 Blog, Customer Engagement, Customer Retention, Loyalty

Believe it [or not] Of late, there has been much discussion about the precipitous decline of trust in US society. Trust in our institutions, companies, the…

How to Flex Your Loyalty Program in a Pandemic

October 5, 2020 Blog, Customer Data, Customer Engagement, Customer Retention, Loyalty

The 2020 Pan(t)demic There was a time when putting on yoga pants meant that you were going to do some yoga, and putting on pants with…

Is Your Business Prepared to Adapt to Post COVID-19 Consumer Behavior?

April 1, 2020 Blog, Customer Data, Loyalty

Everything Changes. Do you remember how we shopped, went to school, or socialized before 1990 and the inception of the world wide web? The advent of…

Existing Customers are Your Key to Recovery – Start Now While There is Time

March 26, 2020 Thought Leadership, Blog, Loyalty

A Note From Our CEO These are uncertain times.  Even still, one thing is certain. Things will stabilize, and we will get through this. Of course,…

Empower Your Customers With Ways To Support Your Business

March 20, 2020 Blog, Customer Experience, Loyalty

  Let’s face it. Businesses across the country are seeing their sales decline, and the uncertainty is causing everyone to feel a bit scared and overwhelmed….

Taste is Just the Beginning: Creating Loyalty in the Restaurant Industry

March 5, 2020 Blog, Customer Experience, Loyalty

It doesn’t matter whether they are shopping at a retail store, checking into a hotel or ordering takeout from a restaurant, anytime they’re shelling out their…

The Loyalty Iceberg Part 6: Add Value

February 20, 2020 Blog, Customer Experience, Loyalty

Part 6: Add Value You’ve made it! This is the final installment of our Loyalty Iceberg Series on Creating Human-Centered Experiences: Add Value. After reading the…

The Loyalty Iceberg Part 5: Know What I Care About

February 17, 2020 Blog, Customer Experience, Loyalty

Part 5: Know What I Care About In our fifth installment of our thought leadership series, Loyalty Iceberg: Creating Human-Centered Experiences, we move on from customer…

The Loyalty Iceberg Part 4: Remove the Friction

February 12, 2020 Blog, Customer Experience, Loyalty

Part 4: Remove the Friction Our first three installments of our thought leadership series, Loyalty Iceberg: Creating Human-Centered Experiences, focused on more abstract customer expectations, that…

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    From Like to Love: Creating Emotional Loyalty

    April 5, 2021

    Discounts Beyond the Sale

    March 8, 2021

    Fixing a Fragmented Customer Experience: Hospitality Edition

    February 16, 2021

    Quick Q&A with Andy O’Dell: Top 3 Trends for 2021

    February 8, 2021

    Customer Q&A: Look-alike Modeling with 2nd Spark

    January 12, 2021

    How is Marketing Segmentation Used in Customer Retention?

    August 28, 2018

    Integrating Loyalty, Gift & eCommerce: Benefits and Best Practices

    September 11, 2018

    Is Your Business Prepared to Adapt to Post COVID-19 Consumer Behavior?

    April 1, 2020

    Clutch Ranks on Inc 5000 List of Fastest Growing Companies in America

    August 29, 2017

    From Like to Love: Creating Emotional Loyalty

    April 5, 2021
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