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Blog Customer Retention

Five Growth Strategies for Cannabis Retailers

November 18, 2020 Blog, Customer Experience, Customer Retention

Swift and sweeping changes to customer behavior and business regulations have left many in the red. But in spite of the upset, cannabis retailers are on…

5 COVID-Proof Tactics to Drive Holiday Revenue

November 2, 2020 Thought Leadership, Customer Engagement, Customer Experience, Customer Retention

This year we’ve had to ask ourselves unprecedented questions like, What month is it?…Is my mask on upside down?…Did I wash those bananas already?…Where is Kelly…

How B Corps are Changing the Conversation

October 19, 2020 Blog, Customer Engagement, Customer Retention, Loyalty

Believe it [or not] Of late, there has been much discussion about the precipitous decline of trust in US society. Trust in our institutions, companies, the…

How to Flex Your Loyalty Program in a Pandemic

October 5, 2020 Blog, Customer Data, Customer Engagement, Customer Retention, Loyalty

The 2020 Pan(t)demic There was a time when putting on yoga pants meant that you were going to do some yoga, and putting on pants with…

How is Marketing Segmentation Used in Customer Retention?

August 28, 2018 Blog, Customer Data, Customer Retention

  Lead acquisition is a hot topic in many boardrooms and teleconferences where marketing and sales have come together to discuss strategy. Sales wants more leads….

What’s Your Customer IQ?

August 15, 2018 Blog, Customer Data, Customer Engagement, Customer Experience, Customer Retention

Have you ever wondered why customers stay loyal to certain brands over others? Most often, the answer has nothing to do with price—it’s all about Customer…

Part 2: Do Customer Loyalty Programs Really Work?

May 21, 2018 Blog, Customer Experience, Customer Retention, Loyalty

In part one we explored the different types of loyalty programs. From points based to punch cards, It’s fair to say that when you begin developing…

Part 1: Do Customer Loyalty Programs Really Work?

May 21, 2018 Customer Experience, Customer Retention, Loyalty

What is customer loyalty? As a consumer, you may notice that “customer loyalty” happens everywhere you go. You visit a local deli for a sandwich and…

Automate Your Way to Customer Engagement

August 10, 2017 Customer Engagement, Customer Retention, Loyalty, Marketing Automation

  Meineke Car Care Centers collected a mountain of customer data. But like most businesses, it wasn’t organized in a way that allowed them to use…

Learn Something New Every 30 Days

May 25, 2017 Customer Retention

“You can’t teach an old dog a new trick.” I beg to differ. Just give it 30 days.   Conventional wisdom holds that once our brains…

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    August 28, 2018

    4 Holiday Shopping Predictions for 2021 (and Recommendations for Brands)

    December 3, 2020

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    April 1, 2020

    Integrating Loyalty, Gift & eCommerce: Benefits and Best Practices

    September 11, 2018

    Clutch Ranks on Inc 5000 List of Fastest Growing Companies in America

    August 29, 2017
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