Loyalty Management

Build loyalty programs that adapt to every customer

Unify customer data, transactions and real-time behavior to deliver personalized rewards, offers and experiences across every channel. Clutch helps you increase retention, grow customer value and prove the revenue impact of your loyalty program.

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78% of consumers expect personalized experiences based on their interactions

Use Clutch AI to identify lifecycle stage, detect churn risk, recommend audiences, optimize offers and move customers into the right journey as their behavior changes.

AI Led Personalization

If you can dream it, the Clutch retention marketing platform can handle it. Today’s market demands advanced programs that sync with traditional strategies. Turbocharge your loyalty marketing with an intelligent platform that tailors its programs to your business needs.

Individualized Buyer Journeys

True experiential loyalty drives revenue at a capacity traditional transactional programs can’t match. Create truly individualized interactions by moving customers to their ideal segments as info is gathered in real time.

Minimize Churn

Prevent the loss of cash flow by identifying who is at risk of churn and when with Clutch’s Artificial Intelligence. Clutch automatically identifies and suggests loyalty tactics to re-engage at-risk customers.

Custom Campaign Design

Tailor loyalty programs to your brand

Set up traditional programs or use an intuitive rule based designer to create custom loyalty programs.

Bankable Points

Issue bankable points based on your own defined activities such as birthday gifts, dollars spent, cart size or store visit frequency.

Tier-Based Programs

Establish membership levels or tiers to provide different benefits at each level while driving customer engagement for upgraded membership status.

VIP Exclusives

Reward your most loyal customers with exclusive experiences like VIP events, early access to products, free shipping, dedicated services, and more.

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Run Concurrent Programs

Turn transactional loyalty into emotional loyalty

Build deep relationships with your customers by creating truly individualized loyalty journeys that strengthen the customer experience.

Omnichannel Loyalty

Improve customer communication by learning how they like to engage with your content. Target your customers through all available channels to create seamless loyalty experiences.

Automated Optimization

Switch customers between journeys automatically based on real-time behavior, enabling a truly unique experience for every customer.

Real-Time Data Analysis

Gain immediate insights into the success of your loyalty programs using Machine Learning. Make quick adjustments to improve ROI and customer engagement.

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Integrations

Connect everything in one platform

40+ Integrations

Clutch has purpose-built integrations with over 40 partners.

Open API

With our open API software you can easily connect with Clutch, no matter what tools you use.

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Clutch ecosystem

One Platform. Five Connected Capabilities.

Customer Data Platform

Centralize your data with a powerful loyalty management platform that drives insights and optimizes your rewards program. Use AI tools for customer segmentation, forecasting, and engagement to enhance emotional loyalty and strengthen customer relationships.

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Prove the Revenue Impact of Every Program You Run

Finance-ready reporting ties loyalty, offers, stored value, and campaigns directly to revenue, margin, and LTV. Show your leadership team exactly how much value every dollar invested generates.

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