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Blog

From Like to Love: Creating Emotional Loyalty

April 5, 2021 Thought Leadership, Loyalty

  The past year has been an emotional rollercoaster—you would be hard-pressed to find someone who hasn’t been on a ride. In times like these, we…

Discounts Beyond the Sale

March 8, 2021 Thought Leadership, Blog, Customer Engagement

Can Discounts Change Consumer Behavior? After analyzing over 400 million checkouts, Bed Bath and Beyond announced last fall that it would be cutting back on its…

Fixing a Fragmented Customer Experience: Hospitality Edition

February 16, 2021 Thought Leadership, Blog, Customer Experience

An Inhospitable Landscape   We recently hosted a webinar with NCR, a global leader in banking and commerce solutions, that focused on creating Human Centered Experiences…

Quick Q&A with Andy O’Dell: Top 3 Trends for 2021

February 8, 2021 Thought Leadership, Blog

   Introducing the first in a short series of quick Q&A videos. First up, Clutch Chief Strategy Officer Andy O’Dell discussing what brands should be…

Customer Q&A: Look-alike Modeling with 2nd Spark

January 12, 2021 Blog, Customer Data

Look-alike models can be used to expand a brand’s target audience. These models analyze a small dataset of consumers and identify desirable characteristics. The model is…

Top Consumer Trends and Impacts for 2021

January 5, 2021 Thought Leadership, Blog

As you’ve read and probably experienced yourself, the big headline for 2021 consumer behavior is the shift to e-commerce. Most analysts agree that 2020 only accelerated…

A Big Question with Many Answers

December 14, 2020 Thought Leadership, Blog

Congratulations everyone, you’ve almost made it to the end of the year! As always, during the last few weeks of any year – but especially this…

Five Growth Strategies for Cannabis Retailers

November 18, 2020 Blog, Customer Experience, Customer Retention

Swift and sweeping changes to customer behavior and business regulations have left many in the red. But in spite of the upset, cannabis retailers are on…

New Seasons’ Gift It Program Generates $30K for Local Organizations

November 12, 2020 Blog, Customer Engagement, Loyalty

Last month, we published an article about B Corporations. We sought to emphasize that those who bear the certification don’t do it for show; rather, these…

5 COVID-Proof Tactics to Drive Holiday Revenue

November 2, 2020 Thought Leadership, Customer Engagement, Customer Experience, Customer Retention

This year we’ve had to ask ourselves unprecedented questions like, What month is it?…Is my mask on upside down?…Did I wash those bananas already?…Where is Kelly…

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    From Like to Love: Creating Emotional Loyalty

    April 5, 2021

    Discounts Beyond the Sale

    March 8, 2021

    Fixing a Fragmented Customer Experience: Hospitality Edition

    February 16, 2021

    Quick Q&A with Andy O’Dell: Top 3 Trends for 2021

    February 8, 2021

    Customer Q&A: Look-alike Modeling with 2nd Spark

    January 12, 2021

    How is Marketing Segmentation Used in Customer Retention?

    August 28, 2018

    Integrating Loyalty, Gift & eCommerce: Benefits and Best Practices

    September 11, 2018

    Is Your Business Prepared to Adapt to Post COVID-19 Consumer Behavior?

    April 1, 2020

    Clutch Ranks on Inc 5000 List of Fastest Growing Companies in America

    August 29, 2017

    From Like to Love: Creating Emotional Loyalty

    April 5, 2021
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