Are you Disenfranchising Your Franchisees?

Just like any business, franchise organizations have two key marketing objectives: build a strong brand and attract customers. But unlike other types of businesses, they have…

It’s the Thought that Counts, Right?

You’re trying your best but things don’t always go right with your customers. You send an email thanking them for their purchase, but they’ve already returned…

Just Tell Me What To Do Next

In our last post, we compared the manual process of compiling customer data across many different sources to baking a complicated recipe from scratch for the…

Good, Better, & Best: 2018 Loyalty Round Up

Whether your customers are winding down by the fireplace with eggnog, completing last minute holiday shopping or simply reflecting on events of 2018, you’re probably already…