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Blog Thought Leadership

From Like to Love: Creating Emotional Loyalty

April 5, 2021 Thought Leadership, Loyalty

  The past year has been an emotional rollercoaster—you would be hard-pressed to find someone who hasn’t been on a ride. In times like these, we…

Discounts Beyond the Sale

March 8, 2021 Thought Leadership, Blog, Customer Engagement

Can Discounts Change Consumer Behavior? After analyzing over 400 million checkouts, Bed Bath and Beyond announced last fall that it would be cutting back on its…

Fixing a Fragmented Customer Experience: Hospitality Edition

February 16, 2021 Thought Leadership, Blog, Customer Experience

An Inhospitable Landscape   We recently hosted a webinar with NCR, a global leader in banking and commerce solutions, that focused on creating Human Centered Experiences…

Quick Q&A with Andy O’Dell: Top 3 Trends for 2021

February 8, 2021 Thought Leadership, Blog

   Introducing the first in a short series of quick Q&A videos. First up, Clutch Chief Strategy Officer Andy O’Dell discussing what brands should be…

Top Consumer Trends and Impacts for 2021

January 5, 2021 Thought Leadership, Blog

As you’ve read and probably experienced yourself, the big headline for 2021 consumer behavior is the shift to e-commerce. Most analysts agree that 2020 only accelerated…

A Big Question with Many Answers

December 14, 2020 Thought Leadership, Blog

Congratulations everyone, you’ve almost made it to the end of the year! As always, during the last few weeks of any year – but especially this…

4 Holiday Shopping Predictions for 2021 (and Recommendations for Brands)

December 3, 2020 Thought Leadership, Retail

The holiday shopping season is the most crucial time of the year for retailers. Your brand’s sales in the final quarter of the fiscal year can…

5 COVID-Proof Tactics to Drive Holiday Revenue

November 2, 2020 Thought Leadership, Customer Engagement, Customer Experience, Customer Retention

This year we’ve had to ask ourselves unprecedented questions like, What month is it?…Is my mask on upside down?…Did I wash those bananas already?…Where is Kelly…

Existing Customers are Your Key to Recovery – Start Now While There is Time

March 26, 2020 Thought Leadership, Blog, Loyalty

A Note From Our CEO These are uncertain times.  Even still, one thing is certain. Things will stabilize, and we will get through this. Of course,…

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