From Like to Love: Creating Emotional Loyalty
The past year has been an emotional rollercoaster—you would be hard-pressed to find someone who hasn’t been on a ride. In times like these, we…
Discounts Beyond the Sale
Can Discounts Change Consumer Behavior? After analyzing over 400 million checkouts, Bed Bath and Beyond announced last fall that it would be cutting back on its…
Fixing a Fragmented Customer Experience: Hospitality Edition
An Inhospitable Landscape We recently hosted a webinar with NCR, a global leader in banking and commerce solutions, that focused on creating Human Centered Experiences…
Quick Q&A with Andy O’Dell: Top 3 Trends for 2021
Introducing the first in a short series of quick Q&A videos. First up, Clutch Chief Strategy Officer Andy O’Dell discussing what brands should be…
Top Consumer Trends and Impacts for 2021
As you’ve read and probably experienced yourself, the big headline for 2021 consumer behavior is the shift to e-commerce. Most analysts agree that 2020 only accelerated…
A Big Question with Many Answers
Congratulations everyone, you’ve almost made it to the end of the year! As always, during the last few weeks of any year – but especially this…
5 COVID-Proof Tactics to Drive Holiday Revenue
This year we’ve had to ask ourselves unprecedented questions like, What month is it?…Is my mask on upside down?…Did I wash those bananas already?…Where is Kelly…
Existing Customers are Your Key to Recovery – Start Now While There is Time
A Note From Our CEO These are uncertain times. Even still, one thing is certain. Things will stabilize, and we will get through this. Of course,…