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Blog

Forrester Wave Report Names Clutch A Strong Performer

February 1, 2016 Customer Engagement, Customer Experience, Customer Retention, Loyalty

As the digital world becomes increasingly complex and customers become increasingly sophisticated, brands require advanced technology solutions that allow them identify, understand and motivate their customers…

Accenture Confirms Customer Experience a Top Priority for Brands

November 2, 2015 Customer Data, Customer Experience

A recently released study entitled “Digital Transformation in the Age of the Customer” is a survey of nearly 400 decision-makers in global brands which was commissioned by…

24 Experts Reveal Their Top Customer Retention Strategies For B2C Brands

June 30, 2015 Blog

In today’s competitive marketplace, consumers have an increasing amount of choices- and they aren’t afraid to try them. There always seems to be a new product,…

CEO Ned Moore on Why It Matters that Clutch Made Forrester’s Cross-Channel Campaigns Report

June 17, 2015 Customer Data, Customer Engagement, Personalization

 Forrester’s Principal Analyst for Customer Insights, Rusty Warner, recently released a brief entitled ‘Three Reasons To Consider Alternative For Cross-Channel Campaign Management.’ This report reviews key…

CEO Spotlight: Ned Moore on how Clutch found marketers’ biggest problem

May 30, 2015 Blog

The path of a serial entrepreneur is rarely a straight line, and opportunity doesn’t always present itself in the way you think it will. Just ask…

How to Execute HBR’s ‘7 Steps to Deliver Better Experience’

February 12, 2015 Customer Data, Customer Engagement, Personalization

Harvard Business Review recently published a piece titled ‘7 Steps to Deliver Better Customer Experiences.’ The article lays out the steps an organization should take in “designing…

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