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Blog Customer Experience

Five Growth Strategies for Cannabis Retailers

November 18, 2020 Blog, Customer Experience, Customer Retention

Swift and sweeping changes to customer behavior and business regulations have left many in the red. But in spite of the upset, cannabis retailers are on…

5 COVID-Proof Tactics to Drive Holiday Revenue

November 2, 2020 Thought Leadership, Customer Engagement, Customer Experience, Customer Retention

This year we’ve had to ask ourselves unprecedented questions like, What month is it?…Is my mask on upside down?…Did I wash those bananas already?…Where is Kelly…

Empower Your Customers With Ways To Support Your Business

March 20, 2020 Blog, Customer Experience, Loyalty

  Let’s face it. Businesses across the country are seeing their sales decline, and the uncertainty is causing everyone to feel a bit scared and overwhelmed….

Taste is Just the Beginning: Creating Loyalty in the Restaurant Industry

March 5, 2020 Blog, Customer Experience, Loyalty

It doesn’t matter whether they are shopping at a retail store, checking into a hotel or ordering takeout from a restaurant, anytime they’re shelling out their…

The Loyalty Iceberg Part 6: Add Value

February 20, 2020 Blog, Customer Experience, Loyalty

Part 6: Add Value You’ve made it! This is the final installment of our Loyalty Iceberg Series on Creating Human-Centered Experiences: Add Value. After reading the…

The Loyalty Iceberg Part 5: Know What I Care About

February 17, 2020 Blog, Customer Experience, Loyalty

Part 5: Know What I Care About In our fifth installment of our thought leadership series, Loyalty Iceberg: Creating Human-Centered Experiences, we move on from customer…

The Loyalty Iceberg Part 4: Remove the Friction

February 12, 2020 Blog, Customer Experience, Loyalty

Part 4: Remove the Friction Our first three installments of our thought leadership series, Loyalty Iceberg: Creating Human-Centered Experiences, focused on more abstract customer expectations, that…

The Loyalty Iceberg Part 3: Embrace Me

January 27, 2020 Blog, Customer Experience, Loyalty

Part 3: Embrace Me In the third installment of our thought leadership series, Loyalty Iceberg: Creating Human-Centered Experiences, we discuss ways to Embrace your customers and…

The Loyalty Iceberg Part 2: Understand Me

January 6, 2020 Blog, Customer Experience, Loyalty

Part 2: Understand Me In our second installment of our thought leadership series, Loyalty Iceberg: Creating Human-Centered Experiences, Clutch turns to the second element of customer…

The Loyalty Iceberg: Creating Human-Centered Experiences

December 9, 2019 Blog, Customer Experience, Loyalty

The Loyalty Iceberg: Creating Human-Centered Experiences For a long time, customer loyalty focused on two things: signups and discounts. The commonly accepted thinking was to capture…

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    Customer Q&A: Look-alike Modeling with 2nd Spark

    January 12, 2021

    Top Consumer Trends and Impacts for 2021

    January 5, 2021

    A Big Question with Many Answers

    December 14, 2020

    Five Growth Strategies for Cannabis Retailers

    November 18, 2020

    New Seasons’ Gift It Program Generates $30K for Local Organizations

    November 12, 2020

    How is Marketing Segmentation Used in Customer Retention?

    August 28, 2018

    Integrating Loyalty, Gift & eCommerce: Benefits and Best Practices

    September 11, 2018

    Is Your Business Prepared to Adapt to Post COVID-19 Consumer Behavior?

    April 1, 2020

    Clutch Ranks on Inc 5000 List of Fastest Growing Companies in America

    August 29, 2017

    Customer Q&A: Look-alike Modeling with 2nd Spark

    January 12, 2021
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