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Blog Customer Engagement

Discounts Beyond the Sale

March 8, 2021 Thought Leadership, Blog, Customer Engagement

Can Discounts Change Consumer Behavior? After analyzing over 400 million checkouts, Bed Bath and Beyond announced last fall that it would be cutting back on its…

New Seasons’ Gift It Program Generates $30K for Local Organizations

November 12, 2020 Blog, Customer Engagement, Loyalty

Last month, we published an article about B Corporations. We sought to emphasize that those who bear the certification don’t do it for show; rather, these…

5 COVID-Proof Tactics to Drive Holiday Revenue

November 2, 2020 Thought Leadership, Customer Engagement, Customer Experience, Customer Retention

This year we’ve had to ask ourselves unprecedented questions like, What month is it?…Is my mask on upside down?…Did I wash those bananas already?…Where is Kelly…

How B Corps are Changing the Conversation

October 19, 2020 Blog, Customer Engagement, Customer Retention, Loyalty

Believe it [or not] Of late, there has been much discussion about the precipitous decline of trust in US society. Trust in our institutions, companies, the…

How to Flex Your Loyalty Program in a Pandemic

October 5, 2020 Blog, Customer Data, Customer Engagement, Customer Retention, Loyalty

The 2020 Pan(t)demic There was a time when putting on yoga pants meant that you were going to do some yoga, and putting on pants with…

Good, Better, & Best: 2018 Loyalty Round Up

December 19, 2018 Blog, Customer Engagement, Loyalty

Whether your customers are winding down by the fireplace with eggnog, completing last minute holiday shopping or simply reflecting on events of 2018, you’re probably already…

What’s Your Customer IQ?

August 15, 2018 Blog, Customer Data, Customer Engagement, Customer Experience, Customer Retention

Have you ever wondered why customers stay loyal to certain brands over others? Most often, the answer has nothing to do with price—it’s all about Customer…

Are You in Control of Your Promotions?

February 14, 2018 Blog, Customer Engagement, Customer Experience, Promotions, Retail

Have your promotions gone rogue? Are single-use promotion codes being redeemed on repeat? Have your customers figured out how to play the opt-in game? Are expired…

How Personal Are Your Promotions?

February 7, 2018 Blog, Customer Engagement, Customer Experience, Personalization, Promotions

  Are you personalizing your promotional offers? If you answered no, don’t worry; you’re not alone. Only 39% of retailers personalize promotions and recommendations through email,…

Enhance Your Mobile Strategy with a Mobile Wallet

September 19, 2017 Customer Engagement, Mobile

As much as I hate to admit it, my phone is an extension of myself.  It’s on me at all times, and gets juggled around while…

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    Strategic Stored Value

    May 29, 2023

    Data is Key To Loyalty & Engagement

    May 25, 2023

    4 Loyalty Program Ideas for 2023

    May 18, 2023

    Webinar: Elevating the Role of Gift Cards

    February 13, 2023

    Introducing: Clutch for ShopifyPlus

    September 6, 2022

    How is Marketing Segmentation Used in Customer Retention?

    August 28, 2018

    4 Holiday Shopping Predictions for 2021 (and Recommendations for Brands)

    December 3, 2020

    Is Your Business Prepared to Adapt to Post COVID-19 Consumer Behavior?

    April 1, 2020

    Integrating Loyalty, Gift & eCommerce: Benefits and Best Practices

    September 11, 2018

    The Loyalty Iceberg: Creating Human-Centered Experiences

    December 9, 2019
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