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Blog Customer Engagement

The Good, Better, & Best Use of Loyalty in 2018

December 19, 2018 Blog, Customer Engagement, Loyalty

Whether your customers are winding down by the fireplace with eggnog, completing last minute holiday shopping or simply reflecting on events of 2018, you’re probably already…

What’s Your Customer IQ?

August 15, 2018 Blog, Customer Data, Customer Engagement, Customer Experience, Customer Retention

Have you ever wondered why customers stay loyal to certain brands over others? Most often, the answer has nothing to do with price—it’s all about Customer…

Are You in Control of Your Promotions?

February 14, 2018 Blog, Customer Engagement, Customer Experience, Promotions, Retail

Have your promotions gone rogue? Are single-use promotion codes being redeemed on repeat? Have your customers figured out how to play the opt-in game? Are expired…

How Personal Are Your Promotions?

February 7, 2018 Blog, Customer Engagement, Customer Experience, Personalization, Promotions

  Are you personalizing your promotional offers? If you answered no, don’t worry; you’re not alone. Only 39% of retailers personalize promotions and recommendations through email,…

Enhance Your Mobile Strategy with a Mobile Wallet

September 19, 2017 Customer Engagement, Mobile

As much as I hate to admit it, my phone is an extension of myself.  It’s on me at all times, and gets juggled around while…

Five Mobile Marketing Strategies That Support Offline Sales

September 12, 2017 Customer Engagement, Mobile, Offline Marketing

  Mobile commerce accounted for one-third of 2015 U.S. e-commerce sales, according to Internet Retailer, with shoppers racking up $905 million in sales via mobile on…

Automate Your Way to Customer Engagement

August 10, 2017 Customer Engagement, Customer Retention, Loyalty, Marketing Automation

  Meineke Car Care Centers collected a mountain of customer data. But like most businesses, it wasn’t organized in a way that allowed them to use…

Use Data to Personalize and Improve Your Loyalty Program

August 8, 2017 Customer Data, Customer Engagement, Loyalty, Personalization

  When Meineke Car Care Centers discovered that more than two-thirds of its customers visited just once per year, they realized their customer retention campaigns needed…

Smart Data Drives Relationships and Turbocharges Loyalty Programs

August 3, 2017 Customer Data, Customer Engagement, Loyalty

  In 2015, Meineke Car Care Centers’ loyalty program was falling flat. Their primary offer of a free oil change after five visits wasn’t doing much…

Three Clever Ways to Promote Events with SMS

June 22, 2017 Customer Engagement, Mobile

Every day there seems to be a sale in retail. In a market fighting for a limited share of consumers’ wallets, unique promotions are an essential…

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    Are you Disenfranchising Your Franchisees?

    February 18, 2019

    It’s the Thought that Counts, Right?

    February 11, 2019

    Just Tell Me What To Do Next

    January 29, 2019

    A Secret Recipe for Unified Customer Profiles

    January 21, 2019

    The Good, Better, & Best Use of Loyalty in 2018

    December 19, 2018

    How is Marketing Segmentation Used in Customer Retention?

    August 28, 2018

    KUIU’s Inner Circle: Learning through Loyalty

    July 30, 2018

    Integrating Loyalty, Gift & eCommerce: Benefits and Best Practices

    September 11, 2018

    Clutch Ranks on Inc 5000 List of Fastest Growing Companies in America

    August 29, 2017

    Meet the Interns

    July 30, 2018
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