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Loyalty Program KPIs and Benchmarks by Vertical and Program Maturity

Loyalty Program KPIs and Benchmarks by Vertical and Program Maturity

No single loyalty benchmark fits every brand. See which loyalty KPIs matter by vertical and program maturity, with formulas, a benchmark matrix, and a dashboard.

Loyalty Program KPIs and Benchmarks by Vertical and Program Maturity

Loyalty Program KPIs and Benchmarks by Vertical and Program Maturity

Stop Sending Loyalty RFPs That Vendors Can Talk Around

Stop Sending Loyalty RFPs That Vendors Can Talk Around

Best Customer Retention & Loyalty Software for Multi-Location Retailers [2026]

Best Customer Retention & Loyalty Software for Multi-Location Retailers [2026]

Total Visibility, Better Results: How the Marketing Calendar Powers Your Strategy

Total Visibility, Better Results: How the Marketing Calendar Powers Your Strategy

Segments in Seconds: Build Your Audience Faster with AI

Segments in Seconds: Build Your Audience Faster with AI

One Workflow, Total Reach: How AI can optimize your marketing channels

One Workflow, Total Reach: How AI can optimize your marketing channels

5 Proven Retention Strategies for Quality Care to Reduce Patient Churn in 2026

5 Proven Retention Strategies for Quality Care to Reduce Patient Churn in 2026

Why Loyal Customers Are the Secret to E-Commerce Success

Why Loyal Customers Are the Secret to E-Commerce Success

Clutch and GoTab Partner to Deliver Seamless Guest Engagement Across Hospitality Brands

Clutch and GoTab Partner to Deliver Seamless Guest Engagement Across Hospitality Brands

Creating Loyal Customers: Shopify Rewards and Clutch’s Role in Building Loyalty That Lasts

Creating Loyal Customers: Shopify Rewards and Clutch’s Role in Building Loyalty That Lasts

Healthcare Marketing 2.0: Strategies to Attract and Retain High-Value Patients

Healthcare Marketing 2.0: Strategies to Attract and Retain High-Value Patients

Shopify Integrations with Clutch: A Game Changer for Loyalty Programs

Shopify Integrations with Clutch: A Game Changer for Loyalty Programs

Designing Loyalty Programs That Keep Patients Coming Back

Designing Loyalty Programs That Keep Patients Coming Back

Plugging the Leak: How Health Systems Can Stop Employee Healthcare Dollars from Walking Out the Door

Plugging the Leak: How Health Systems Can Stop Employee Healthcare Dollars from Walking Out the Door

Why Hyper-Personalization Isn't Optional Anymore

Why Hyper-Personalization Isn't Optional Anymore

Why Loyalty Platforms Are Essential for E-Commerce Success in 2025

Why Loyalty Platforms Are Essential for E-Commerce Success in 2025

The Clutch Maturity Curve: Road to Human-Centered Marketing

Check out our interactive e-book on the future of B2C marketing.

Best Customer Retention & Loyalty Software for Multi-Location Retailers [2026]

Best Customer Retention & Loyalty Software for Multi-Location Retailers [2026]

Creating Loyal Customers: Shopify Rewards and Clutch’s Role in Building Loyalty That Lasts

Creating Loyal Customers: Shopify Rewards and Clutch’s Role in Building Loyalty That Lasts

Shopify Integrations with Clutch: A Game Changer for Loyalty Programs

Shopify Integrations with Clutch: A Game Changer for Loyalty Programs

Maximizing Business Growth: A Deep Dive into Customer Loyalty and Retention Marketing

Maximizing Business Growth: A Deep Dive into Customer Loyalty and Retention Marketing

4 Ideas to Improve Customer Loyalty Programs in 2023

4 Ideas to Improve Customer Loyalty Programs in 2023

6 Ways to Drive More Revenue from Your Gift Card Program

6 Ways to Drive More Revenue from Your Gift Card Program

Loyalty Fraud: How to Spot it and Stop it

Loyalty Fraud: How to Spot it and Stop it

Why Loyalty Programs Fail: Here’s What Not to Do

Why Loyalty Programs Fail: Here’s What Not to Do

From Like to Love: Creating Emotional Loyalty

From Like to Love: Creating Emotional Loyalty

Five Growth Strategies for Cannabis Retailers

Five Growth Strategies for Cannabis Retailers

Clutch And Microsoft Business Applications Develop Strategic ISV Partnership

Clutch And Microsoft Business Applications Develop Strategic ISV Partnership

New Seasons Market Named Award Finalist

New Seasons Market Named Award Finalist

Earth Day Inspiration from Clutch Customers!

Earth Day Inspiration from Clutch Customers!

New Seasons’ Gift It Program Generates $30K for Local Organizations

New Seasons’ Gift It Program Generates $30K for Local Organizations

Four Decades of Black Friday

Four Decades of Black Friday

Congratulations to Kimmah Shah – Marketo’s 2019 Fearless 50 Award Winner!

Congratulations to Kimmah Shah – Marketo’s 2019 Fearless 50 Award Winner!

Good, Better, & Best: 2018 Loyalty Round Up

Good, Better, & Best: 2018 Loyalty Round Up

A New Era for Grocery Loyalty Programs

A New Era for Grocery Loyalty Programs

Clutch Loyalty is Live on the Salesforce AppExchange!

Clutch Loyalty is Live on the Salesforce AppExchange!

Clutch Chosen to Participate in Salesforce Accelerate Program

Clutch Chosen to Participate in Salesforce Accelerate Program

Loyalty Program KPIs and Benchmarks by Vertical and Program Maturity

Loyalty Program KPIs and Benchmarks by Vertical and Program Maturity

Stop Sending Loyalty RFPs That Vendors Can Talk Around

Stop Sending Loyalty RFPs That Vendors Can Talk Around

Why Loyalty Platforms Are Essential for E-Commerce Success in 2025

Why Loyalty Platforms Are Essential for E-Commerce Success in 2025

Smithland Cares: Giving Back on Every Transaction

Smithland Cares: Giving Back on Every Transaction

Practical Uses of AI in Customer Loyalty: Affinity Segments

Practical Uses of AI in Customer Loyalty: Affinity Segments

Practical Uses of AI in Customer Loyalty: Product Recommendations

Practical Uses of AI in Customer Loyalty: Product Recommendations

Loyalty Programs Made Simple with Clutch

Loyalty Programs Made Simple with Clutch

Unlocking Customer Experience and Loyalty with Shopify POS UI: A Panel with Shopify, Clutch, and Endear

Unlocking Customer Experience and Loyalty with Shopify POS UI: A Panel with Shopify, Clutch, and Endear

A Tale of Two Retailers: Avoiding Customer Churn

A Tale of Two Retailers: Avoiding Customer Churn

Why Client Retention Is More Important Than Ever in 2025

Why Client Retention Is More Important Than Ever in 2025

5 Proven Retention Strategies for Quality Care to Reduce Patient Churn in 2026

5 Proven Retention Strategies for Quality Care to Reduce Patient Churn in 2026

Healthcare Marketing 2.0: Strategies to Attract and Retain High-Value Patients

Healthcare Marketing 2.0: Strategies to Attract and Retain High-Value Patients

Designing Loyalty Programs That Keep Patients Coming Back

Designing Loyalty Programs That Keep Patients Coming Back

Plugging the Leak: How Health Systems Can Stop Employee Healthcare Dollars from Walking Out the Door

Plugging the Leak: How Health Systems Can Stop Employee Healthcare Dollars from Walking Out the Door

Why Hyper-Personalization Isn't Optional Anymore

Why Hyper-Personalization Isn't Optional Anymore

Winning Attention in a Noisy World: How Pharma Can Lead with Smarter, Consumer-Grade Engagement

Winning Attention in a Noisy World: How Pharma Can Lead with Smarter, Consumer-Grade Engagement

Healthcare Is Still Stuck in 1998: It’s Time to Curate the Patient Experience Like Spotify Curates Music

Healthcare Is Still Stuck in 1998: It’s Time to Curate the Patient Experience Like Spotify Curates Music

Behavior Change at Scale: A Hybrid Approach Using TTM, COM-B, and Nudge Theory on the Clutch Platform

Behavior Change at Scale: A Hybrid Approach Using TTM, COM-B, and Nudge Theory on the Clutch Platform

Prove the Revenue Impact of Every Program You Run

Finance-ready reporting ties loyalty, offers, stored value, and campaigns directly to revenue, margin, and LTV. Show your leadership team exactly how much value every dollar invested generates.

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