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Blog Loyalty

Smart Data Drives Relationships and Turbocharges Loyalty Programs

August 3, 2017 Customer Data, Customer Engagement, Loyalty

  In 2015, Meineke Car Care Centers’ loyalty program was falling flat. Their primary offer of a free oil change after five visits wasn’t doing much…

Understanding & Unlocking the Value of Customer Referrals

February 15, 2017 Customer Engagement, Loyalty

While an increasing number of brands are recognizing the tremendous value of their established base of customers, many businesses are ignoring the untapped multidimensional value that…

Introducing Clutch Essential: The Premier NetSuite Loyalty Solution

November 14, 2016 Customer Retention, Gift Card, Loyalty, Partnerships

When we launched the Clutch SuiteApp for NetSuite customers last year, we met a lot of smaller businesses that needed an out-of-the-box gift and loyalty program….

NetSuite Loyalty Program & Marketing Solution

October 4, 2016 Customer Data, Loyalty, Partnerships

It’s official! NetSuite clients can now use Clutch’s platform to motivate and understand their existing customers. The best part? It’s easy. Our application has reached “Built…

Loyalty Lessons From Starbucks’ New York Times Rewards

August 26, 2016 Customer Engagement, Customer Experience, Loyalty

Starbucks recently announced a partnership with The New York Times where, beginning in 2016, Starbuck’s loyalty program members will be able to read select daily news articles from the paper…

Forrester Highlights Meineke in New Loyalty Report

July 27, 2016 Customer Data, Customer Experience, Loyalty, Personalization

Forrester Research’s Senior Analyst for Customer Loyalty, Emily Collins, recently published a report entitled, Harness Loyalty Insights To Build Business Advantage (subscription required). The brief validates Clutch’s product…

The Challenges of AMEX’s Coalition Loyalty Attempt

April 28, 2016 Loyalty, Partnerships

As you may have heard American Express is leading the charge in launching a US-based “coalition loyalty” program with AT&T, ExxonMobil, Macy’s, Nationwide, Rite Aid, Direct Energy…

Clutch Integrates Core Gift and Loyalty Tech with NetSuite

March 31, 2016 Gift Card, Loyalty, Partnerships

One of Clutch’s core competitive advantages is its spectrum of integrations across leading technologies that span point-of-sale networks, e-commerce systems, middleware components, mobile technologies. among others….

Starbucks New Loyalty Program Case Study

February 29, 2016 Customer Data, Customer Engagement, Loyalty

You’ve probably heard by now that many Starbucks customers are upset, if not infuriated by the brand’s change to a spend-based loyalty program. In reality, not…

Forrester Wave Report Names Clutch A Strong Performer

February 1, 2016 Customer Engagement, Customer Experience, Customer Retention, Loyalty

As the digital world becomes increasingly complex and customers become increasingly sophisticated, brands require advanced technology solutions that allow them identify, understand and motivate their customers…

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