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Blog Loyalty

Existing Customers are Your Key to Recovery – Start Now While There is Time

March 26, 2020 Thought Leadership, Blog, Loyalty

A Note From Our CEO These are uncertain times.  Even still, one thing is certain. Things will stabilize, and we will get through this. Of course,…

Empower Your Customers With Ways To Support Your Business

March 20, 2020 Blog, Customer Experience, Loyalty

  Let’s face it. Businesses across the country are seeing their sales decline, and the uncertainty is causing everyone to feel a bit scared and overwhelmed….

Taste is Just the Beginning: Creating Loyalty in the Restaurant Industry

March 5, 2020 Blog, Customer Experience, Loyalty

It doesn’t matter whether they are shopping at a retail store, checking into a hotel or ordering takeout from a restaurant, anytime they’re shelling out their…

The Loyalty Iceberg Part 6: Add Value

February 20, 2020 Blog, Customer Experience, Loyalty

Part 6: Add Value You’ve made it! This is the final installment of our Loyalty Iceberg Series on Creating Human-Centered Experiences: Add Value. After reading the…

The Loyalty Iceberg Part 5: Know What I Care About

February 17, 2020 Blog, Customer Experience, Loyalty

Part 5: Know What I Care About In our fifth installment of our thought leadership series, Loyalty Iceberg: Creating Human-Centered Experiences, we move on from customer…

The Loyalty Iceberg Part 4: Remove the Friction

February 12, 2020 Blog, Customer Experience, Loyalty

Part 4: Remove the Friction Our first three installments of our thought leadership series, Loyalty Iceberg: Creating Human-Centered Experiences, focused on more abstract customer expectations, that…

The Loyalty Iceberg Part 3: Embrace Me

January 27, 2020 Blog, Customer Experience, Loyalty

Part 3: Embrace Me In the third installment of our thought leadership series, Loyalty Iceberg: Creating Human-Centered Experiences, we discuss ways to Embrace your customers and…

The Loyalty Iceberg Part 2: Understand Me

January 6, 2020 Blog, Customer Experience, Loyalty

Part 2: Understand Me In our second installment of our thought leadership series, Loyalty Iceberg: Creating Human-Centered Experiences, Clutch turns to the second element of customer…

The Loyalty Iceberg: Creating Human-Centered Experiences

December 9, 2019 Blog, Customer Experience, Loyalty

The Loyalty Iceberg: Creating Human-Centered Experiences For a long time, customer loyalty focused on two things: signups and discounts. The commonly accepted thinking was to capture…

A Tale of Two Journeys: Comparing Loyalty Members & Mystery Shoppers

November 11, 2019 Blog, Loyalty

When you know your customers, you can customize their experience with your brand and create interactions that are fun, relevant and personal. But when you don’t,…

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    Strategic Stored Value

    May 29, 2023

    Data is Key To Loyalty & Engagement

    May 25, 2023

    4 Loyalty Program Ideas for 2023

    May 18, 2023

    Webinar: Elevating the Role of Gift Cards

    February 13, 2023

    Introducing: Clutch for ShopifyPlus

    September 6, 2022

    How is Marketing Segmentation Used in Customer Retention?

    August 28, 2018

    4 Holiday Shopping Predictions for 2021 (and Recommendations for Brands)

    December 3, 2020

    Is Your Business Prepared to Adapt to Post COVID-19 Consumer Behavior?

    April 1, 2020

    Integrating Loyalty, Gift & eCommerce: Benefits and Best Practices

    September 11, 2018

    The Loyalty Iceberg: Creating Human-Centered Experiences

    December 9, 2019
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