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Blog Loyalty

Taste is Just the Beginning: Creating Loyalty in the Restaurant Industry

March 5, 2020 Blog, Customer Experience, Loyalty

It doesn’t matter whether they are shopping at a retail store, checking into a hotel or ordering takeout from a restaurant, anytime they’re shelling out their…

The Loyalty Iceberg Part 6: Add Value

February 20, 2020 Blog, Customer Experience, Loyalty

Part 6: Add Value You’ve made it! This is the final installment of our Loyalty Iceberg Series on Creating Human-Centered Experiences: Add Value. After reading the…

The Loyalty Iceberg Part 5: Know What I Care About

February 17, 2020 Blog, Customer Experience, Loyalty

Part 5: Know What I Care About In our fifth installment of our thought leadership series, Loyalty Iceberg: Creating Human-Centered Experiences, we move on from customer…

The Loyalty Iceberg Part 4: Remove the Friction

February 12, 2020 Blog, Customer Experience, Loyalty

Part 4: Remove the Friction Our first three installments of our thought leadership series, Loyalty Iceberg: Creating Human-Centered Experiences, focused on more abstract customer expectations, that…

The Loyalty Iceberg Part 3: Embrace Me

January 27, 2020 Blog, Customer Experience, Loyalty

Part 3: Embrace Me In the third installment of our thought leadership series, Loyalty Iceberg: Creating Human-Centered Experiences, we discuss ways to Embrace your customers and…

The Loyalty Iceberg Part 2: Understand Me

January 6, 2020 Blog, Customer Experience, Loyalty

Part 2: Understand Me In our second installment of our thought leadership series, Loyalty Iceberg: Creating Human-Centered Experiences, Clutch turns to the second element of customer…

The Loyalty Iceberg: Creating Human-Centered Experiences

December 9, 2019 Blog, Customer Experience, Loyalty

The Loyalty Iceberg: Creating Human-Centered Experiences For a long time, customer loyalty focused on two things: signups and discounts. The commonly accepted thinking was to capture…

A Tale of Two Journeys: Comparing Loyalty Members & Mystery Shoppers

November 11, 2019 Blog, Loyalty

When you know your customers, you can customize their experience with your brand and create interactions that are fun, relevant and personal. But when you don’t,…

Up Your Gift Card Game in Time for the Holidays

November 4, 2019 Blog, Customer Experience, Loyalty

Stored value in the form of gift cards, promotions and merchandise credit is a market that expands yearly: for gift cards alone, sales have jumped from…

Congratulations to Kimmah Shah – Marketo’s 2019 Fearless 50 Award Winner!

October 23, 2019 Blog, Customer Experience, Loyalty

Today we’ll interrupt our regularly scheduled content of customer-centric marketing to honor one of our own, Kimmah Shah, on being named to Marketo’s Fearless 50 class…

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    Introducing: Clutch for ShopifyPlus

    September 6, 2022

    Spotlight: Client Loyalty Programs

    August 15, 2022

    Clutch X Microsoft

    July 27, 2022

    Human Centered Loyalty Infographic

    July 21, 2022

    Emotional Loyalty

    July 14, 2022

    How is Marketing Segmentation Used in Customer Retention?

    August 28, 2018

    4 Holiday Shopping Predictions for 2021 (and Recommendations for Brands)

    December 3, 2020

    Is Your Business Prepared to Adapt to Post COVID-19 Consumer Behavior?

    April 1, 2020

    Integrating Loyalty, Gift & eCommerce: Benefits and Best Practices

    September 11, 2018

    Clutch Ranks on Inc 5000 List of Fastest Growing Companies in America

    August 29, 2017
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